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Q: If we are divorce/separated parents how do we manage the account setup for our child?
A: The best way for your child is for both of the parents to settle on an account name and password that they mutually use. Then with in the account make sure they have set up the second guardian with their email address also. This way they can both access the team site for game schedules, pictures, etc. Also both parents will be emailed any team communications from the coach or league.
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A: We have chosen to partner with Countmein.com, after interviewing many online registration management companies. Their service, support and site functionality were at the forefront of the online registration industry. Countmein.com provides an easy to navigate, logical web interface that should provide for a smooth registration process. When you are registering for our programs, you will be on the Countmein.com registration site.
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Q: Is your registration system safe?
A: Yes, Countmein.com is a Payment Card Industry Data Security Standard (PCIDSS) Level III certified company that provides safe, secure and encrypted credit/debit card processing with real-time validation.
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Q: Who do I contact if I am having trouble with the site?
A: If you are having trouble with the site, please try refreshing your browser window. If that doesn’t work, try leaving and coming back to the site after a few minutes. If you are still having trouble, please call us at (585) 461-4907 or email us here.
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Q: Why is my internet browser having trouble displaying the website, so that I am not able to complete the registration process?
A: Our Internet provider, Countmein.com, has gone through testing to assure that as many browsers as possible are able to operate their registration system. In the past, the FireFox browser has had some difficulty operating the registration system. If you are having trouble with your browser, please try using a different browser to complete the registration process. If you are still having trouble, please e-mail or call us here.
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Q: Is there a discount for multiple family members or if you register for multiple classes?
A: Yes, if you register multiple children, you will see a 10% discount on the registration amount for the 3rd child and any registered after that.
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If you have any other questions or comments, please do not hesitate to contact us.
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